Operational Information:

What are your support hours and hours of operation? 
Paved Forward operates Monday to Friday from 9 a.m. to 5 p.m. EST. We are closed on Saturdays, Sundays, and holidays. These hours apply to shipping, processing, and customer support.
How can I view the status of my order?
To track your order, click on 'Track Order' at the top or bottom of the page, log in to your account, then click on 'My Orders' in the left menu to view order status.
How do I change my billing or shipping address?
Update your address by clicking on "My Account," then your name to make changes. During checkout, select "This will be shipped to a different address" if only the shipping address needs to change.
What kind of brands do you carry?
We primarily feature premium products from esteemed brands known for quality, offering value without exorbitant prices.
I'm a wholesaler. Can I buy in bulk?
For bulk purchases and quantity discounts, please call us at 352-664-8040

Competitive Edge:

How can your prices be so low?
Our products are directly from manufacturers, cutting out middlemen and sold at competitive prices through our e-commerce site. We reduce overheads and maintain minimal margins to provide cost savings to our customers.
What makes you different from your competitors?
Paved Forward stands out as an affordable E-commerce platform offering competitively priced, quality items. We meticulously select vendors and manufacturers based on American principles, providing customers with the best products at unmatched prices. Additionally, a percentage of every purchase goes to support non-profit organizations.

Shipping Related:

What are your shipping costs?
We offer free standard shipping to our Tribe members and for our non-member customers, there is a flat $10 shipping rate per order.
What determines the delivery time?
Item processing time is usually 1-2 working days. Shipping time varies based on the products purchases. Shipping takes 7-16 working days. High demand items may take 8-12 weeks.
Do you ship internationally?
No, we only ship within the Continental United States. We are working towards international shipping.
Do you ship to APO/FPO addresses?
No, we do not currently ship to APO/FPO addresses.
What is your return policy?
Contact us within 30 days of receiving your order for any issues. If approved, a replacement will be sent, and you will be responsible for the return shipping cost.

Firearm Related:

How do you buy a firearm online?
Before purchase, contact a local firearms dealer for an FFL Transfer. Understand your state's regulations before purchasing to avoid complications and returns.
How do I know the legal requirements in my state?
Visit your state's government website or consult a local FFL to ensure compliance with current laws.
Can I have a firearm shipped directly to me?
No, all firearms must be sent to a Federal Firearms License (FFL). We will ship your firearm to the FFL of your choice.
What is the return or warranty policy on firearms?
Paved Forward will not accept any returns on firearms and will not offer any warranty on firearms. The customer will have up to 30 days to gain possession of their purchased firearm from their designated FFL. After 30 days the purchasers FFL will be the deciding factor due to their possession of the firearm.

Warranty Related:

Do you offer a warranty on your products?
We sell products through a multitude of different vendors and manufacturers who all vary with different warranty policies pertaining to specific individual items. Not every item sold by the vendor or manufacturer will be covered by a warranty as this policy only applies to certain items. The responsibility will fall on the consumer to know whether the product you purchased is covered by a warranty or not.
What is the warranty process?
If you have any issues (defects, wear and tear, faulty manufacturing, etc.) with your purchased item 30 days after receiving it, please go to our warranty policy at (www.pavedforward.com) to look for your specific vendor or manufacturer link. Once you click on your designated link to that specific vendor or manufacturer, you will follow their instructions to gauge whether your item meets the stipulations for warranty. The customer will then be responsible for communicating with said vendor or manufacturer to further the warranty process.