Paved Forward Return | Exchange Policy

All items must be returned within 30 days, in new and unused condition, with all packaging contents. The purchaser is responsible for the return shipping costs, and the original shipping charges are non-refundable. We do not accept returns on used, blemished (purchased as BLEM), or custom engraved/laser-etched items. Returns on discontinued, damaged, or items that do not meet the return criteria will not be processed and sent back at the customers expense. Item's also sent without prior approval will not be processed and sent back at the customers expense. There is a 15% restocking fee charged to the customer for RMA (Return Material Authorization).

*Understand that we strive to provide accurate and up-to-date product information on our e-commerce site. Prior to purchasing, we ask that you thoroughly validate your order prior to purchasing it. It is the “purchasers" responsible for the accuracy and completeness.  

Will be issued in store credit or to the original payment method. Products can only be exchanged after the item is physically returned to the original warehouse destination. We encourage you to send back your return as soon as possible.

If you receive damaged or blemished products, submit a request, and fill out the form for review within 48 hours of receiving the shipment. When submitting a return request please be sure to include detailed information and pictures of the issues or damage to the product or the return request will not be fulfilled. 

The following applies to customers and receiving FFL's other than Paved Forward

When a purchased firearm arrives at the receiving FFL, please inspect it thoroughly before starting the transfer process. Returns can only be facilitated by the receiving FFL and are only eligible when the product is returned in its original package. Federal law prohibits the return of opened boxes of ammunition. All sales are final.

Approved returns are subject to a 20% restocking fee. It is the customer's responsibility to ensure order accuracy. Federal law requires all returns be facilitated by the receiving FFL.

1. Failed Background Check: If a firearm or lower receiver is not picked up within 14 days of arrival, including failed background check, not legally allowed to own, refusal to pick up, or any other reason the transfer is not otherwise able to be completed, the transaction will be cancelled. The cancellation process and return of the product will include a $50 return shipping fee and a 20% restocking fee. 

Paved Forward does not offer a warranty on any products on the site unless specified otherwise. A majority of the brands we carry offer a manufacturer warranty on their products. You can find the links to most of our vendors' below. If you have any questions, please feel free to reach out to our customer service team via the support tab. When referring to a product, please use the SKU (not the title) as the reference data when doing research.

• Submit a request – Aero Precision (aeroprecisionusa.com)
• Return and Refund Policy (ballisticadvantage.com)
• ONLINE RETURNS AND STORE POLICY — CORE Survival Inc.
• RETURNS AND WARRANTY – Eberlestock
• Terms Of Use - Lipseys.com
• Warranty - Night Vision Devices (nvdevices.com)
• Warranty Claim – Rugged Road Outdoors
• SENTRY Products Group LIFETIME Guarantee (sentrytactical.com)
• Warranty Policy – Smith Customer Support (smithoptics.com)
• Warranty Claim Form | Submit Your Claim Online | Tacticon
• Warranty Information | Team Wendy
• Shipping and Returns | Vertx Official Site
• Service Request (vortexoptics.com)

We strive to provide accurate and up-to-date product information on our e-commerce site. The “purchaser" is responsible for the accuracy and completeness of their order/purchase, by ensuring the correct specifications and/or product descriptions. It is the “purchasers” responsibility to verify the details of the firearms and ammunition before making a purchase.

Will be issued in store credit or to the original payment method. Items cannot officially be exchanged until the returned item arrives back at the original warehouse location warehouse destination. We encourage you to send back your return as soon as possible. Orders being exchanged or returned for store credit will not incur a restocking fee.

1. Within 30 days of receipt of product, log into the account it was purchased with and navigate to the "RMA Request" page either in the top bar for desktop devices or under "Account" for mobile devices (left-hand menu).
2. Click on "ADD NEW RMA REQUEST"
3. Enter the requested information and select your requested resolution. Then click submit.
4. Within 48-72 business hours you will receive a message back in the RMA ticket you've just created with your next steps!

Please feel free to reach out to us via the "Support" tab and our customer service team will do our best to assist you.